Shipping & Returns
How long does my order take to ship?
Most orders will leave our Santa Fe, New Mexico shop within 48 hours. Special orders may take longer, depending on availability of parts. Because we order and/or purchase many of our parts from small businesses all over the world, if we have to special order a part for repair or maintenance, it can add a week or more to our production time. Rest assured, we will communicate with you at every step of the way. We want our customers to be happy, so we do whatever we can to get your order to you as quickly as possible. Local orders can be picked up; all other orders are generally shipped priority mail. We will inform you of your timeline as soon as we receive your timepiece for repair or your order!
Do you offer international shipping?
Unfortunately, at this time we are unable to offer international shipping due to the complexities of selling outside of the US. However, there are companies that specialize in receiving goods from sellers and then forwarding them to you internationally, and we encourage you to look into those options if we have an item you really want, as many of our timepieces are one-of-a-kind, vintage items that may not be available on the market again.
What is your return policy?
We want all of our clients to enjoy their timepieces as much as we do, so if something isn’t right, let us know ASAP and we’ll work with you to find a solution. We offer a store-wide 14-day return policy. Items are photographed and video recorded at time of shipping, and must be returned in an identical condition to which they were received; any issues found upon return inspection will be deducted from the refund, and buyer is responsible for return shipping (if item is not insured, and item is damaged or lost during return shipment, buyer is responsible for reduction in watch value or loss during shipping; we recommend insuring watch at cost paid so buyer will not have to bear financial responsibility in case of mishandling or loss by shipping service). Each timepiece is unique, so please contact us if you are interested in a repair, maintenance, or a specific watch, and we will be delighted to provide you with details about your particular item. We strive to make each and every client feel thoroughly satisfied with their Past Time Vintage Watch experience; feel free to reach out if you have any questions or issues. We love our vintage watches, and want every customer to feel confident in their purchase; to read reviews from past customers, check out our Google business page.